Student loan repayment benefit myself I had worked with her for years and every day she called us to check in on us our things going in the Student loan repayment benefit branch how are the customers taking it and then how are you doing I know that you're having to be that positive Pollyanna and lead your team through change how are you doing and if we needed to vit we vented if we needed to be angry about certain policies.
we knew it was a safe place to be angry because we were respectful and because she offered us that guidance because she offered that encouragement we didn't lose a single person in fact the region didn't lose anyone until she wound up leaving the company why did she leave the company it goes right back to situations and what she had two small children and they were expecting her to work hours a week it was a choice work-life balance I can do that for a little bit but now that's the norm and that's a expectation and that doesn't align up with my core values but most.